... Visits Government Technical College Epe to Educate Students
A handbook that contains useful information about consumer-rights and necessary complaint processes by aggrieved consumers was unveiled by the Lagos State Consumer Protection Agency, LASCOPA in Epe on Wednesday.
The General Manager of the Agency, Mr. Afolabi Solebo, who publicly presented the handbook at the Government Technical College, Epe, as part of LASCOPA’s public enlightenment efforts, said that the handbook has been designed to increase public awareness among the students and other stakeholders of the Agency.
He explained that the decision of the Agency to take the sensitisation exercise to the school was informed by the realisation that parents often rely on their children to make purchases, adding that it is important for the students to be aware of signs to look out for when making a purchase.
Solebo underscored the need for consumers to always make purchases from authentic and genuine sources as against patronising roadside traders.
His words: “The emphasis here is that everyone should know that as much as they have rights when it comes to buying and selling of goods, they should also know that they have roles and responsibilities which they must know. It is necessary that you know your rights and be aware of your own responsibilities as a consumer. Part of your responsibility is to always obtain receipts for every purchase made".
Speaking on plans to fast track responses to complaints received from aggrieved consumers, the General Manager assured the students that plans are already being perfected to establish annexe offices of the agency in Epe and other Local Government Areas of the State.
Solebo, however, advised residents of Epe and other parts of the State, where LASCOPA offices have not been established, to make use of the official phone numbers and social media platforms of the Agency to lodge their complaints, promising that irrespective of the complainants' locations, LASCOPA will always be available to attend to their needs and ensure speedy interventions where and when necessary.
"Whenever you feel that your rights have been infringed upon, please do not hesitate to get in touch with LASCOPA, we will be glad to provide you with the necessary assistance and cause a refund or replacement of goods or services as applicable", he said.
Recall that the team from LASCOPA had earlier visited Government Technical College, Agidingbi, last week and have also identified other parts of the State for the sensitisation exercise.
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