First Bank of Nigeria Limited, Nigeria’s premier and leading
financial inclusion services organisation has announced the launch of its fully
automated branch, called the FirstBank Digital Experience Centre. It is
provided to put customers at an advantage in carrying out various activities on
their own without interacting with anyone. The branch is a reinvention of
digital banking solutions in the country as customers are exposed to a seamless
world-class banking experience.
The self-service branch is built with a wide range of phased modern
banking facilities which include humanoid robots equipped with Video Banking
and Artificial Intelligence (AI), taking on the role of friendly branch staff;
Teller Cash Recyclers (TCRs); Self-Service kiosks for non-financial
transactions such as account update; Fast Track (Contactless) ATMs; Interactive
Smart Screen to ensure effective and comprehensive consultation with bank sales
staff via remote video connection.
Other services include paperless/electronic forms designed to
promote timely resolution of complaints, dispensing of account statements and
account enquiry/management, funds transfer, dispensing of new ATM cards; fixed
deposit booking between N100,000.00 to N5,000,000.00, card services and
management, cheque management, email and phone number update, ATM card and
token block, amongst many others.
Expressing his delight on the initiative, Dr. Adesola Adeduntan,
CEO, FirstBank said ‘with our Digital Experience Centre, we have reiterated our
role in pioneering leading innovative technology-driven solutions that are
central to enriching the experience of our customers in carrying-out various
transactions using state-of-the-art-facilities with ease and convenience. Our
self-service branch exemplifies the future of banking in Nigeria and we remain
committed to putting You, our customers First.
The FirstBank Digital Experience Centre is piloted by the Bank’s
remodeled Adetokunbo Ademola branch, Victoria Island. The milestone initiative
is scheduled to hit other locations across the country’s geopolitical zones in
the coming months.
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