... Tasks Officers to Be Customer-Driven
The Lagos State Ministry of Tourism, Arts and Culture has called on all its officials to embrace a customer-driven approach while interacting with various stakeholders.
The Commissioner for Tourism, Arts and Culture, Mrs. Uzamat Akinbile-Yussuf, made the call at a training session organised by the Ministry to equip its staff with work ethics and acceptable courtesies.
Speaking at the training held in Alausa, the Commissioner challenged participants to ensure that the new knowledge acquired at the programme is incorporated into their daily activities, saying "It's not just about learning, the most important thing is to put into action whatever good thing we've learnt here".
While making reference to the testimonial from a member of the public about one of the Ministries in the State, the Commissioner said: "I was at an event with Mr. Governor a few weeks ago and one man came up and said that in the Ministry of Commerce, Industry and Cooperatives, whenever they have any job at hand, they always get a response in 24 hours. To me, this is a good initiative that should be emulated by all MDAs as against having situations where letters are not treated as and when due”.
She reminded the officials of the need to be articulate and effective in communicating with members of the public, stressing that in situations where delays occur in responding to a public enquiry or official requests, the Ministry should endeavour to keep the communication window open by first acknowledging receipt of the enquiry letter in order not to give room for misconception by the public.
"It is very important to examine these areas where there are lapses so that we can adjust appropriately and I believe that with this training, our clients and stakeholders are assured of better service delivery from us”, the Commissioner stated.
She appreciated the Permanent Secretary, Princess Adenike Adedoyin-Ajayi, who also doubled as one of the facilitators at the training, for bringing her wealth of experience on board as a certified HR professional and topnotch Service Charter Champion in the State Public Service.
Responding, Princess Adenike Adedoyin-Ajayi, said that it is very important for officials of the Ministry, who interface with the public, to be courteous and professional in their dealings to avoid sending the wrong signals to the public.
She explained that the Ministry wants to ensure that every official, regardless of Grade Level, has a better understanding of the responsibilities and ministerial mandates of Tourism, Arts and Culture, especially as it concerns the Entertainment and Tourism pillar of the T.H.E.M.E.S agenda.
Adedoyin-Ajayi reminded the trainees to be mindful of little habits that can be misconstrued by the populace, while also ensuring that the needs of members of the public are always prioritised.
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