Quickteller Paypoint, the agency banking service of Interswitch
Financial Inclusion Services (IFIS), has joined the rest of the world to celebrate this
year’s customer service week themed “Power of service” by recognizing 40
transacting agents in October across four different regions in Nigeria.
The agents drawn from Lagos, Abuja, Ibadan and Port-Harcourt were
celebrated for their excellent service delivery and constant dedication to
ensuring customers were spared the stress of visiting banking halls to execute
financial transactions.
The event was billed to recognize the importance of customer
service as well as show appreciation to Quickteller Paypoint agents who have
been consistent in providing outstanding services.
This year’s Customer Service Week theme – The Power of
Service highlights the importance of customer service and the people who
serve and support customers daily. It also encompasses all that Interswitch
stands for as its core values - Innovation, Customer success, Individual and team
efficiency and Ethical Conduct.
Speaking at the event, Titilola
Shogaolu, Divisional CEO at IFIS, said the event was an auspicious moment to
celebrate the company’s agents and appreciate their commitment. “We are seizing
this opportunity to re-affirm our commitment to ensuring excellence in our
services and products to our agents and their customers. The theme for this
year’s customer service week echoes the outstanding impact their services had
during the coronavirus pandemic period. Despite the lockdown, our agents evolved
and became reliable and secure touch points for customers who were often
stressed and anxious about visiting banking halls. We celebrate every one of
them. We are grateful that they chose Quickteller Paypoint”.
Shogaolu also expressed her gratitude
to the agents for their consistency and loyalty over the years. She said that
the firm fully recognizes the power of customers and their services.
“Thank you for giving us the
opportunity to provide you with our services and products. We don’t take your
support and consistency for granted. We will continue to focus on delivering
the very best products and services to meet your current and future financial
needs,” she said.
She also seized the opportunity to elaborate
on some of Quickteller Paypoint’s future plans. She explained that Quickteller
Paypoint is on the right course in establishing itself as the preferred
financial inclusion service in the hearts of existing and potential agents. “Our
long-term objective is to build a fully integrated digital (electric) power-as-a-service
(PaaS) network that is able to develop and deliver a range of services
alongside our power distribution infrastructure. We also look forward to
rolling out more sub-agents as our network of projects expand. This is truly at
the core of our essence and how we wish to be primarily recognized always,” she
added.
One of the agents, Oladimeji Kazeem
expressed his profound gratitude to Quickteller Paypoint for creating a platform
where he can make a source of living as well as live the life of his dreams. He
revealed that he won an-all expense paid trip to Dubai, courtesy Quickteller
Paypoint.
Across all the locations, agents were
treated to lots of gifts and were awarded plaques of excellence. The awardees comprised
ynmjj 10 agents from Lagos, and 10 agents each from Ibadan, Abuja and Port Harcourt.
Quickteller Paypoint is a service of Interswitch Group enabled to support the
financial inclusion agenda of the federal government. Currently, Quickteller
Paypoint has over 35,000 agents spread across the country. It is a
one-stop shop and a robust consumer service platform for convenient airtime
recharge, bill payments, funds deposit and transfer.
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